FREQUENTLY ASKED QUESTIONS
1. What graphic design services do you provide?
My signature packages can be found here. If you are looking for something else, please reach out as we can tailor the packages or create something entirely new based on your needs.
(examples of other graphic design services: business card designs, website banner, branding colour palette, Pinterest templates, Instagram templates)
3. When will you start the design process?
Work on the project will commence on the date agreed. By submitting a signed contract and deposit payment, you will secure your spot. This will ensure we're both setting time aside to focus on the project.
4. How long does the process usually take?
The timeline will depend according to the project. Typically the brand strategy package can take around 2 months. We will always do our best to accommodate our client’s needs.
5. What is the client’s involvement in the design process?
Prior to commencing, the client is encouraged to provide samples or ideas of what they like. During the design process, the client must approve certain items before work can continue. We like our clients to feel involved!
6. I’m in need of various graphics and/or templates on an ongoing basis. Can we arrange a retainer fee??
Absolutely. Retainer fees vary according to the scope of work required. Please feel free to reach out in order to discuss further.
7. Is there a payment plan?
50% of the cost is due up front in order to secure your place. The remaining 50% is due once the project is complete.
8. What if I don’t like the results?
Before commencing, we will hold a 1-hour strategy call where we’ll be able to discuss the project at length. Prior to the call, I will be sending you a creative brief with questions for you to answer which will outline your expectations for the look and feel of the project. Depending on the package selected, each design stage typically includes up to 2 revisions. The point is to have as much open communication in order to ensure you are happy with the end result!
9. Will the designs be our property once paid for?
All final approved design files will belong to the client. We reserve the right to publish the designs on our website and other media platforms as part of our portfolio. Please note that raw files are not transferred to the client upon project completion unless otherwise stated.
10. Are there any hidden fees?
We will always be up front about costs associated with our work.
Depending on the project, you may elect to purchase styled stock photographs, fonts, patterns, or other materials. We will only proceed with your consent.
Should you require additional revisions or work to be done as part of a package, we can certainly negotiate additional fees.